If you wish for or need personal assistance, call our technical support hotline located at our home office in Sherman Oaks, California. The phone number is (818) 986-9295 and work hours are 8:00 AM through 5:00 PM (PT), Monday through Friday.

View the Online Technical Support Documents

Click here to view the Online Technical Documents. These documents contain a wealth of information (tips, FAQ's, and technical support information). The solution to your problem may be among these documents.

Submit Your Problem Online

Provided as an alternate means of technical assistance, you can submit your technical issue online by filling out and submitting a form. Response time is 1-5 business days. Click here to SUBMIT ONLINE

For Issues you wish to report

.If you have found an issue that you wish to report, please forward the issue to our dedicated staff. Click here to submit online

For Immediate Assistance Call

(818) 986-9295 Office hours: M-F 8am-5pm (PT)

Suggestions

If you have suggestions on how we might improve our products and/or services - we would like to hear from you. Click on the link below to continue. | Submit your suggestions here |

FAX us your technical question/problem

You may FAX us your technical question or problem and we will give you a return FAX response. Please be sure to give us a valid FAX number. FAX number: (818) 986-7356 24 hours a day / 7 days a week

Before calling Technical Support,  please follow these steps.

1. Check the on-line Help and/or manual thoroughly. (Happily, many solutions turn out to be in the on-line Help and/or manual).
   
2. Have your program version and User ID number ready so the support staff can assist you more efficiently.
   
3. Gather all information that applies to the problem. Note or print out any on screen messages you get when the problem occurs.
   
4. Write down all the steps you have taken to solve the problem, along with any error messages your computer has given you.
   
5. Be sure you know your hardware configuration, operating system version, memory, disk space, printer, etc.
   
6. When you call, please be in front of your computer with the power on. Have on hand your product disks and related material.